region capture in citrix - blank image

Description

we have 'hybrid pcs' where the Greenshot (0.8.1 build 1326) is installed locally, as is IE8. Microsoft Word 2010 (integrated into the desktop) is run from a citrix Xenapp server (win 2003 SP2, Presentation Manager 4.5). Our PC clients are Win XP SP3. When doing a region capture of an IE8 screen and pasting into a Word document the image pastes as a blank image. Default paste format is HTML. To get it to paste the actual image Paste Special > bitmap must be selected. On 'normal' Pc clients (with all apps locally installed) this does not happen and the Paste works normally. Is this a known 'feature' is there a fix? Or any work around which would mean being able to paste the image without using Paste Special?

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Reporter

jon price

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