Placing this on "resolved" with "cannot reproduce" as there is no feedback from the user.

let me know if you have any additional information.

Hello Paul,

our ticket system should handle the emailing, so you should get this, I will not start an email discussion for handling issue as this would get lost in our inbox.

You don't give a lot of information to help you with, but you might hit the fact that our user interface (UI) could be improved. After starting Greenshot it runs in the background, waiting for people to either press one of the hotkeys (default PrntScrn with optionally the shift, ctrl and shift+ctrl) or use the icon in the system tray (the "G" icon near the clock).

For a first time user, this is only made visible by shortly having a balloon pointing at it, you might have missed it.

Of course there are other problems possible, but I can only speculate with the little information you gave.

If this information didn't help, please let me know:

• Where did you download Greenshot (should be from https://getgreenshot.org/downloads/)

• What Windows version are you using?

• What version of Greenshot did you install?

• What did you do to install it, anything special? Did it install?

• What do you mean with "it just sits there"?

• What did you try to use it?

Best wishes,
Robin

Please get back to me with troubleshooting procedures.