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Not able screen capture at store location

Description

Software version: 1.2.10.6-RELEASE-c2414cf0149a1475ea00520effc01b40087c225c (64 bit)
.NET runtime version: 4.0.30319.42000+
Time: 2020-10-20 18:39:10 +05:30
OS: unknown (x64) 10.0 build 18363 revision 0
GDI object count: 201
User object count: 163

Exception: System.InvalidOperationException
Message: Unable to retrieve the root folder.

Stack:
at System.Windows.Forms.FolderBrowserDialog.RunDialog(IntPtr hWndOwner)
at System.Windows.Forms.CommonDialog.ShowDialog(IWin32Window owner)
at Greenshot.SettingsForm.BrowseClick(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Configuration dump:

Environment

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Activity

Jens Klingen November 1, 2020 at 4:35 PM

Thanks for reporting this - can you give us some more context, please?

What are you doing to reproduce this behavior?

The error message says it cannot find the “root folder”, is there something special about your file system? Maybe you have been using previously with network location or USB stick, which is no longer connected?

Anup Didhate October 20, 2020 at 1:11 PM

Not able to save the screen capture

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Created October 20, 2020 at 1:10 PM
Updated November 1, 2020 at 4:35 PM