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Get error message when I save a file, unable to configure default save location

Description

Following error occurs

Software version: 1.2.9.129-RELEASE-569de711c0353860aaeb5e5ec4d272e383a101e9 (64 bit)
.NET runtime version: 4.0.30319.42000+
Time: 2018-03-22 10:23:51 +00:00
OS: unknown (x64) 10.0 build 14393 revision 0
GDI object count: 267
User object count: 233

Exception: System.InvalidOperationException
Message: Unable to retrieve the root folder.

Stack:
at System.Windows.Forms.FolderBrowserDialog.RunDialog(IntPtr hWndOwner)
at System.Windows.Forms.CommonDialog.ShowDialog(IWin32Window owner)
at Greenshot.SettingsForm.BrowseClick(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Configuration dump:

Environment

Windows 10 Enterprise
Dell laptop i5-6300U CPU @2.40Ghz
8 GB RAM, 64-bit OS
Connected to corporate network

is blocked by

Gliffy Diagrams

Activity

Jens Klingen November 1, 2020 at 4:41 PM

I know it’s been a while, sorry…

Do you still know how you got into this situation in the first place?

The error message says it cannot find the “root folder”, is there something special about your file system? Maybe you have been using previously with network location or USB stick, which is no longer connected?

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Created March 22, 2018 at 10:29 AM
Updated November 1, 2020 at 4:41 PM