already running (not), and can't uninstall

Description

Hi - I'm a non-techie who just installed the latest version of Greenshot (went to your site and it said 'latest version'). Running Windows 7 on a 64 bit system. I'm getting the error someone else mentioned: it won't launch, and says An instance is already running, plus these lines. It will not allow me to close since nothing is open, and I can't uninstall.
1: C:\Program Files\Greenshot\Greenshot.exe
2: C:\Program Files\Greenshot\Greenshot.exe

I found a setting in Windows that allowed me to check the Windows 7 compatibility box, but no go. ANy other way to fix this? Thanks. I haven't gotten to try this software yet so can't comment on how much I like it yet, sorry....

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Robin Krom
November 21, 2013, 7:20 PM

Hi,

Greenshot is most likely right, and it's probably running.
You should have a small icon, a green G, in the right bottom of your screen.

This is what it should have shown the first time you start it:
http://www.egiticininegitimi.net/wp-content/uploads/2012/10/03-tray-icon.jpg

The icon also might have been hidden by Windows to make place for others.
This might look like this: http://i1.ytimg.com/vi/oI23BTKlYqI/hqdefault.jpg

Hope this helps.

Best wishes,
Robin

Kyle Morrison
November 22, 2013, 3:25 PM

Thanks Robin, none of those icons appeared, unfortunately - I had seen other ticket replies and looked for them all. Ultimately I followed another person's advice and typed msconfig in the start search box... looked at the Startup tab in the dialog box that came up, and unchecked Greenshot. Haven't uninstalled yet but at least it's not running the error anymore.

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Reporter

Kyle Morrison

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