Greenshot opens each time empty desktop.

Description

Hi all,

I am having issues with some of our Citrix clients who are using Greenshot.

The issue is when the press PrtScrn greenshots open a new empty desktop.
It does not open on the current screen what is open. Each time a new desktop without any icons on it.

On the internet i cannot find any solution for this. Users are also unable to perform a lot like repair the application etc. No software is enabled by policy.

Environment

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Activity

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Djoek test
May 22, 2020, 2:23 PM
Edited

I forgot to say not all our Citrix users are experiencing this problem. For now only 3-4 of 500 users.
This issue just appeared. It is not like since the beginning it is like this.

We have still some older OS VDI’s running the OS i think it is Windows 7.

But to be prepared if needed.

Djoek test
June 3, 2020, 6:56 AM

No one can help me out here

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Reporter

Djoek test

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Priority

Minor
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