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  1. Greenshot support requests
  2. SUPPORT-170

Free region shot in Citrix/ HDX environment not as responsive

    Details

    • Type: Question
    • Status: Open
    • Priority: Minor
    • Resolution: Unresolved
    • Labels:
      None
    • Environment:

      Windows Server 2012R2/ Windows 8.1/ Citrix 7.6

      Description

      Hi all, we are using greenshot in a Citrix Environment, which we access via Citrix Receiver and HDX protocol.
      Our problem is, that when we are using greenshot in "free region" mode, means to mark a certain region of the screen free hand, the cursor ist not as responsive.
      The Cursor is jumping from one position to another with delays which makes it difficult to make a precise shot.
      On a full featured client, everything ist fine.
      With other screenshot tools (with similar functionality) also everything is fine also on citrix.
      It seems, greenshot is using some special refresh, moving, saving, I don't know, -mechanism (which differs from other tools), which are not "Citrix-Aware".
      Are there any possibiltties to do optimization? Config? Hidden features?
      Thanks a lot!
      Kand regards,
      Marcus

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              • Assignee:
                Unassigned
                Reporter:
                marcus.waatsack Marcus
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                Dates

                • Created:
                  Updated: