Cannot save screen capture to disk, network drive. Can save everything else though.

Description

Here is the error:

Software version: 1.2.10.6-RELEASE-c2414cf0149a1475ea00520effc01b40087c225c (64 bit)
.NET runtime version: 4.0.30319.42000+
Time: 2021-04-23 08:33:32 -07:00
OS: unknown (x64) 10.0 build 19042 revision 0
GDI object count: 125
User object count: 65

Exception: System.UnauthorizedAccessException
Message: Access to the path 'K:\Technical Info\1 - Incidents\Cisco\691285561 - WTI - FN-72019 Defect\691285561 - WTI - FN-72019 Defect.png' is denied.

Stack:
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access)
at GreenshotPlugin.Core.ImageOutput.Save(ISurface surface, String fullPath, Boolean allowOverwrite, SurfaceOutputSettings outputSettings, Boolean copyPathToClipboard)
at GreenshotPlugin.Core.ImageOutput.SaveWithDialog(ISurface surface, ICaptureDetails captureDetails)
at Greenshot.Destinations.FileWithDialogDestination.ExportCapture(Boolean manuallyInitiated, ISurface surface, ICaptureDetails captureDetails)
at GreenshotPlugin.Core.AbstractDestination.<>c_DisplayClass28_0.<ShowPickerMenu>b_2(Object sender, EventArgs e)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Configuration dump:

Environment

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SYS1-NETADMIN01
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU ASUS_MB_CNL
Processor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1602, 6/4/2020
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product PRIME Z390-A
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.906"
User Name SYS1-NETADMIN01\RW
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 21.8 GB
Total Virtual Memory 49.8 GB
Available Virtual Memory 36.8 GB
Page File Space 17.9 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

Assignee

Unassigned

Reporter

J R Harris

Affects versions

Components

Priority

Major

Labels