All preferences lost when windows restarted
Greenshot loads on windows startup (as per settings), No preferences are set. not even language.
Hi, thanks for the valuable feedback!
That is weird, Greenshot should not install a greenshot.ini in the program files directory!
If that happens, no wonder it gave the issue you were facing! We have a very specific feature which is for the portable / .zip versions of Greenshot, this will use the greenshot.ini in the same location as the greenshot.exe if it finds it there.
I really don’t know how the .ini arrived in that location, if you only used the installer. I will see if I can find a possible change to improve stability, but at least we know how to fix the issue.
Hi there Robin, thanks for your quick response.
I downloaded the install version from the main link your site https://getgreenshot.org/downloads/, installed over the previous version 22.214.171.124.
I repeated the installation with the same result.
Greenshot.ini opened by pressing "I" in the "about" window, was in the greenshot program files folder not appdata.
It resolved when I uninstalled greenshot via control panel, deleted the program files greenshot folder (which had not been removed) and reinstalled. It found my OLD prefs in appdata! :>)
I don't know if uninstall programs can remove the program files folders but it seems like a good idea
(14/2/21 was the date I first upgraded the version, so the ini file appeared at the same time. I have no record in my downloads of ever downloading the portable version, which I know references ini in its installed folder; and highly unlikely I would have extracted it to the program files folder.)
Just to give a disclaimer, I cannot support Windows XP, 7 or 8 anymore. But I don’t think this is an issue depending on your Windows version.
I’ve seen this before, but nobody was able to supply the answers to a few simple questions:
I’d love to know the following:
Where did you download Greenshot and how did you install it?
Did you install this recently, or did the problem start recently?
Did you upgrade Greenshot?
Did you install Greenshot as admin?
Where is your greenshot.ini
I’d love to see a greenshot.log, see here to find it: https://getgreenshot.org/faq/where-can-i-find-greenshots-log-file/
Anything else which you noticed?
AFTER re-setting prefs manually, When type "I" in "about greenshot" window, Greenshot.ini is empty.
The file date is 14/2/21. Windows 8.1