The Print Button dosn't work anymore in Windows. The new Screenshot tool from Microsoft is configured on that button, but if I uninstall the tool, it still dosn't work.

Description

None

Environment

None

Activity

Show:
Simon Bajt
January 26, 2021, 6:19 PM

We tested it with 3 different versions of greenshot, on different Notebooks but still get the same error.

Jens Klingen
January 29, 2021, 7:01 AM

Thanks for reporting this - Just to clarify - by “the new screenshot tool from Microsoft” you mean some part of the latest insider preview?

Simon Bajt
February 1, 2021, 5:40 PM

Thank you for responding.

This is the tool I mean:

We set the Screenshot Settings in Greenshot a few times, but it won’t recognize the Print Button for Screenshots. Every other key works fine for Greenshot.

Jens Klingen
February 5, 2021, 5:49 AM

Thanks for keeping is updated. If you installed the other tool and it still doesn’t work, chances are that there is another potentially conflicting tool.

Various people have reported issues with OneNote and DropBox, but there are probably more than those. Have you tried a tool to find out which program is registered to specific hotkeys?

Simon Bajt
February 9, 2021, 8:49 PM

We looked in the Registry, but can only find the tool from Microsoft that comes with windows Updates.
We uninstalled Drop Box and OneNote, the issue continued.
If we uninstall the tool, reinstall greenshot and set the shortcut (in GS) it works exactly once.
Afterwards, Greenshot doesn't react if you specified the Print Button in the settings.
Every other Key works fine.

Assignee

Unassigned

Reporter

Simon Bajt

Affects versions

None

Components

None

Priority

Major

Labels

None