Problem with multiple monitors - Worked the very first time & not it won't

Hi -

Just a quick question for you. My setup has 2 monitors connected all the time.

I just downloaded you software and took a screen cap (Full screen). It captured both monitors entirely which was fantastic because that is exactly what I wanted. I had nothing open at all when I took that screen cap so it was just an empty desktop & the wallpaper.

As soon as I opened a program (Chrome) and tried to do the same thing with a full-screen capture it only captured one monitor. Now I cannot get it to capture both monitors again. Even if there is nothing open at all (The way I got it to work the first time).

I know it has the ability to do what I am looking for, I just need to get it back to where it started

Any help would be greatly appreciated.

Thanks for a great program, and for your time.

Donovan