Crash when saving cropped image.


Alt + PrntScr
Crop the picture. Press the button 'save to file' (not from dropdown menu)
You get the save dialogue shown but you also crash at this moment. This is systematical. Crashes every time. If I use PrntScreen only and mark an area then it works just fine to save to file. I have not rebooted my PC to see if the error is still present. Will do that and let you know.
I have experienced the same type of crash when saving from Chrome. Chrome do not crash but the document is not saved either. This problem started after upgrading to Windows 10 1909. The previous version did not fail when saving in chrome. To make it perfectly clear... This was the first time I have used the crop-function so I have no idea if it worked in the previous version of Windows 10.
The dump tool is enclosed below...
Rgds - Esben

Software version: (64 bit)
.NET runtime version: 4.0.30319.42000+
Time: 2020-11-05 14:04:34 +01:00
OS: unknown (x64) 10.0 build 18363 revision 0
GDI object count: 386
User object count: 237

Exception: System.Runtime.InteropServices.SEHException
Message: External component has thrown an exception.

ErrorCode: 0x80004005

at System.Windows.Forms.UnsafeNativeMethods.ThemingScope.DeactivateActCtx(Int32 dwFlags, IntPtr lpCookie)
at System.Windows.Forms.UnsafeNativeMethods.ThemingScope.Deactivate(IntPtr userCookie)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
at System.Windows.Forms.Control.WndProcException(Exception e)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.FileDialogNative.IFileDialog.Show(IntPtr parent)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at Greenshot.MainForm.Start(String[] arguments)

Configuration dump:


Windows 10 Pro Version 1909 OS Build 18363.1082


Jens Klingen
November 8, 2020, 5:48 PM

Thanks for reporting this. Could you please have a look at 's comment over here, and let us know whether it helped?




Esben Revenfeld

Affects versions