Recently my favored Greenshot fails to capture images so that I need to back Greenshot tray. It's very inconvenient to use

Description

Hi there, Greenshot is my favor, so that I donated twice to you recently (on July 28 and October 29 this year). However, recently Greenshot fails to capture region. When I want to capture an image in Google Chrome and press F11 (for region capture), the cross-hair lines are not showed, instead, a response shows "Press F11 again so as to quit full screen mode". In such instance, I need to back to Greenshot tray where I need to click region capture icon again to capture one image. Then, for the next region capture, the instance occurs again and again. I need to solve the problem. Gary

Environment

Windows 10, Microsoft Office, Microsoft 365, Google Chrome

Activity

Show:
Jens Klingen
November 8, 2020, 5:56 PM

F11 is very commonly used by browsers to toggle fullscreen mode - maybe Chrome does this in a way that does not allow Greenshot to register the same as a hotkey. Have you tried assigning a different shortcut like Ctrl+F11 or whatever else you like?
If you want to stick with F11, you could try to go to the Greenshot settings and try to re-assign the shortcut to F11. But if it works, chances are it will only be temporary and Chrome will take over with the next reboot or Chrome update.

Gary Pan
November 8, 2020, 6:32 PM

Much thanks, Jens. I changed shortcut key to F6 already, and it seems no problem. I would also change to Ctrl+F11 later.
Gary 
On Sunday, November 8, 2020, 12:57:04 p.m. EST, Jens Klingen (JIRA) <jira@greenshot.atlassian.net> wrote:

    https://greenshot.atlassian.net/browse/BUG-2681?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel

Jens Klingen updated BUG-2681:
------------------------------     Status: Waiting for Feedback  (was: Open)

> Recently my favored Greenshot fails to capture images so that I need to back Greenshot tray. It's very inconvenient to use 
> ---------------------------------------------------------------------------------------------------------------------------- >
>                Key:
>                URL: https://greenshot.atlassian.net/browse/BUG-2681
>            Project: Greenshot bugs
>          Issue Type: Bug
>        Environment: Windows 10, Microsoft Office, Microsoft 365, Google Chrome
>            Reporter: Gary Pan
>        Attachments: image-20201104-204308.png, image-20201104-204317.png
>
>
> Hi there, Greenshot is my favor, so that I donated twice to you recently (on July 28 and October 29 this year). However, recently Greenshot fails to capture region. When I want to capture an image in Google Chrome and press F11 (for region capture), the cross-hair lines are not showed, instead, a response shows "Press F11 again so as to quit full screen mode". In such instance, I need to back to Greenshot tray where I need to click region capture icon again to capture one image. Then, for the next region capture, the instance occurs again and again. I need to solve the problem.  Gary


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Jens Klingen
November 8, 2020, 7:24 PM

Thanks for letting me know and btw, thanks a lot for your donations, we really appreciate that a lot

So I asumme I can close this ticket - if not, please drop me another note. Unfortunately there is not much we can do about hotkey conflicts with other software. One of the reasons why Greenshot offer configurable hotkeys

 

Thanks and best regards,

Jens

Gary Pan
November 8, 2020, 7:40 PM

You can close this case. Thenks!
Gary
On Sunday, November 8, 2020, 02:24:41 p.m. EST, Jens Klingen (JIRA) <jira@greenshot.atlassian.net> wrote:

    https://greenshot.atlassian.net/browse/BUG-2681?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel

Jens Klingen closed BUG-2681.
-----------------------------     Resolution: Won't Fix

> Recently my favored Greenshot fails to capture images so that I need to back Greenshot tray. It's very inconvenient to use 
> ---------------------------------------------------------------------------------------------------------------------------- >
>                Key:
>                URL: https://greenshot.atlassian.net/browse/BUG-2681
>            Project: Greenshot bugs
>          Issue Type: Bug
>        Environment: Windows 10, Microsoft Office, Microsoft 365, Google Chrome
>            Reporter: Gary Pan
>        Attachments: image-20201104-204308.png, image-20201104-204317.png
>
>
> Hi there, Greenshot is my favor, so that I donated twice to you recently (on July 28 and October 29 this year). However, recently Greenshot fails to capture region. When I want to capture an image in Google Chrome and press F11 (for region capture), the cross-hair lines are not showed, instead, a response shows "Press F11 again so as to quit full screen mode". In such instance, I need to back to Greenshot tray where I need to click region capture icon again to capture one image. Then, for the next region capture, the instance occurs again and again. I need to solve the problem.  Gary


This message was sent by Atlassian Jira
(v1001.0.0-SNAPSHOT#100149)

Assignee

Unassigned

Reporter

Gary Pan

Affects versions

None

Components

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Priority

Major

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