Copy to clipboard issue

Description

My business colleague does the following proccess and the error appears at step 3

1 - Press the key PrtScn to "print" the screen. At this moment, the interface that lets the user capture an area of the screen appears normally.
2 - He selects an area to capture and then the options save, save as, copy to clibboard, open in editor, etc appear normally.
3 - The option "Copy to clipboard" is then clicked and then it is copied just fine, however, something awkward happens here: a tiny window which has written inside "paste" appears and stays there forever, until he restarts Windows. This tiny window stays above all other applications, no matter what (see the prints *green1 *and *green2 *to have a better idea on this matter)

You'll find attached another print with the version of greenshot, that is 1.2.10 Build 6 (64 bit).

Important observation: an older version was installed and had this issue. The newer version (1.2.10) was installed, but the bug persists.

I'm looking forward to know more about this issue and how to solve it permanently. If you need more information regarding this matter, just let me know.

Best Regards,
Tiago Melo

Environment

Affects Desktop, copy to clipboard option with an issue

Activity

Show:
Robin Krom
March 23, 2018, 9:02 PM

I'm not sure if the "Paste Window" is part of Greenshot, to check this I would like to know if it stays even if you close Greenshot (exit in the context menu). Can you test this?

Tiago Machado Martins de Melo
March 26, 2018, 11:22 AM

Hello, good morning, Robin.

Yeah, the "Paste Window" stays there even if we kill all the greenshot tasks, so it is very strange and do not seem to be a part of Greenshot because of this; however, it is always generated when using greenshot as said on the ticket, it never appears otherwise

Robin Krom
March 26, 2018, 6:53 PM

This confirms my suspicion, there is no "paste" like that in the Greenshot UI.

Greenshot might be triggering something, but it's not the application which shows this.
I honestly don't have a clue, but if you can exit an application (and the process is gone) than windows cleans up all the UI, and nothing is visible anymore.

You need to check what other applications are running, maybe the task manager shows a hint?

Assignee

Unassigned

Reporter

Tiago Machado Martins de Melo

Affects versions

None

Components

Priority

Minor

Labels

Configure