Mouse Capture not working on Windows 10

Description

I cannot seem to get Greenshot to capture my mouse pointer no matter what I do. I have tried all 3 of my monitors, checking and unchecking the "Capture mouse pointer" option and rebooting each time I change the setting...and still I cannot get it to work! I have had this issue on the last 2 Windows 10 laptops in the past 2 years. I am sending a screenshot (using Greenshot of course) of an illustration of the problem wherein I am mousing over a link in Chrome to expose the tool tip, but there is no mouse pointer so it just looks like the tool tip appears from no where.

BTW - I LOVE Greenshot, and have been using it for years (yes, I donated to the cause), and I recommend it to all my colleagues (and tell them to uninstall the Snipping Tool!)

Environment

Edition: Windows 10 Enterprise
Version: 1703
OS Build: 15063.250, 64-bit

Status

Assignee

Unassigned

Reporter

Kyle Peters

Affects versions

Components

None

Priority

Major

Labels

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