Mouse Capture not working on Windows 10

Description

I cannot seem to get Greenshot to capture my mouse pointer no matter what I do. I have tried all 3 of my monitors, checking and unchecking the "Capture mouse pointer" option and rebooting each time I change the setting...and still I cannot get it to work! I have had this issue on the last 2 Windows 10 laptops in the past 2 years. I am sending a screenshot (using Greenshot of course) of an illustration of the problem wherein I am mousing over a link in Chrome to expose the tool tip, but there is no mouse pointer so it just looks like the tool tip appears from no where.

BTW - I LOVE Greenshot, and have been using it for years (yes, I donated to the cause), and I recommend it to all my colleagues (and tell them to uninstall the Snipping Tool!)

Environment

Edition: Windows 10 Enterprise
Version: 1703
OS Build: 15063.250, 64-bit

Activity

Show:
Kyle Peters
September 20, 2017, 8:08 PM

"Never get a mouse cursor" is correct...as in 100% failure to capture the
mouse pointer/cursor. I do not get a mouse pointer/cursor (*even when I
have that option checked*) for the following capture methods available from
the right-click context menu: 'Capture region', 'Capture last region',
'Capture window', 'Capture full screen', or 'Capture window from list'.
None of these methods is able to capture my mouse pointer. I rarely use the
hotkey capture - I usually use the right-click context menu from the
Greenshot icon in the system tray. However, I did try to wire up my hotkeys
of 'Shift + Prnt scrn' for the 'Capture full screen' method, and....you
guessed it - still no mouse pointer/cursor.

As I recall, the mouse pointer is supposed to appear as a Greenshot object
(e.g.rectangle, textbox, arrow, line, etc.)...I mean it used to work for
me, but on my older laptops...not these new Windows 10 laptops.

Regards,

Kyle Peters

On Wed, Sep 20, 2017 at 3:41 PM, Robin Krom (JIRA) <

Robin Krom
September 20, 2017, 11:05 PM

The idea of Greenshot is that it captures the screen, in an instant, the way it was presented to you. The mouse-cursor is also copied to the capture on the location it was.

When using the menu, the mouse is on the menu so there is not much use of adding the mouse at the location of the menu... This is why the mouse is not copied when you use the context menu.

Use the hotkeys, than the mouse should be on the capture if the region you took (e.g. a window) contains the mouse.

Kyle Peters
September 21, 2017, 3:04 AM

Hmmm....tried that too and it didn't work either. I understand what you are saying about the mouse being on the context menu at the time of capture, however I failed to mention that I have a 3 second delay set in the Greenshot settings to give me enough time to move my mouse to where I want it for the capture (as well as capture things like drop downs and mouse over tool tips)

Regards,

Kyle Peters

Kyle Peters
September 21, 2017, 2:12 PM

Turns out, the delay was, in fact, the cause. I set it to 0 and used hot
keys, and I NOW HAVE A MOUSE POINTER-YAY!

Regards,

Kyle Peters

---------- Forwarded message ----------
From: <kyle@kyco.com>
Date: Wed, Sep 20, 2017 at 11:04 PM
Subject: Re: [JIRA] (BUG-2257) Mouse Capture not working on Windows 10
To: "Robin Krom (JIRA)" <jira@greenshot.atlassian.net>

Hmmm....tried that too and it didn't work either. I understand what you are
saying about the mouse being on the context menu at the time of capture,
however I failed to mention that I have a 3 second delay set in the
Greenshot settings to give me enough time to move my mouse to where I want
it for the capture (as well as capture things like drop downs and mouse
over tool tips)

Regards,

Kyle Peters

On Sep 20, 2017, at 7:05 PM, Robin Krom (JIRA) <jira@greenshot.atlassian.net>
wrote:

Robin Krom
<https://greenshot.atlassian.net/secure/ViewProfile.jspa?name=rkrom>
commented on <mime-attachment.png>
<https://greenshot.atlassian.net/browse/BUG-2257>

Re: Mouse Capture not working on Windows 10
<https://greenshot.atlassian.net/browse/BUG-2257>

The idea of Greenshot is that it captures the screen, in an instant, the
way it was presented to you. The mouse-cursor is also copied to the capture
on the location it was.

When using the menu, the mouse is on the menu so there is not much use of
adding the mouse at the location of the menu... This is why the mouse is
not copied when you use the context menu.

Use the hotkeys, than the mouse should be on the capture if the region you
took (e.g. a window) contains the mouse.
<mime-attachment.png>
<https://greenshot.atlassian.net/browse/BUG-2257#add-comment> Add Comment
<https://greenshot.atlassian.net/browse/BUG-2257#add-comment>

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Robin Krom
September 21, 2017, 7:05 PM

Thanks for the feedback, the delay was in fact for a completely different use-case: The context menu needs a bit of time to close, which depends on the CPU.. so this is where the delay is for.

I don't know what is causing the mouse to go away, will check this, but I am glad it works.

Assignee

Unassigned

Reporter

Kyle Peters

Affects versions

Components

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Priority

Major

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