I get an error when starting computer.

Description

Software version: 1.2.4.10-RELEASE-94d66e09eb89 (32 bit)
.NET runtime version: 4.0.30319.42000+
Time: 2017-08-01 07:51:33 -05:00
OS: Windows 7 Enterprise Service Pack 1 (x32) 6.1 build 7601 revision 10000
GDI object count: 9
User object count: 2
Surface count: 0
Exception: System.UnauthorizedAccessException
Message: Access to the path 'Greenshot' is denied.

Stack:
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at System.IO.Directory.CreateDirectory(String path)
at Greenshot.IniFile.IniConfig.CreateIniLocation(String configFilename, Boolean isReadOnly)
at Greenshot.IniFile.IniConfig.Reload()
at Greenshot.IniFile.IniConfig.Init()
at Greenshot.MainForm.Start(String[] args)
at Greenshot.GreenshotMain.Main(String[] args)

Configuration dump:
[Core]
Language=
RegionHotkey=PrintScreen
WindowHotkey=Alt + PrintScreen
FullscreenHotkey=Ctrl + PrintScreen
LastregionHotkey=Shift + PrintScreen
IEHotkey=Shift + Ctrl + PrintScreen
IsFirstLaunch=True
Destinations=Picker
ClipboardFormats=PNG,DIB
CaptureMousepointer=True
CaptureWindowsInteractive=False
CaptureDelay=100
ScreenCaptureMode=Auto
ScreenToCapture=1
WindowCaptureMode=Auto
WindowCaptureAllChildLocations=False
DWMBackgroundColor=Transparent
PlayCameraSound=False
ShowTrayNotification=True
OutputFilePath=
OutputFileAllowOverwrite=True
OutputFileFilenamePattern=${capturetime:d"yyyy-MM-dd HH_mm_ss"}-${title}
OutputFileFormat=png
OutputFileReduceColors=False
OutputFileAutoReduceColors=False
OutputFileReduceColorsTo=256
OutputFileCopyPathToClipboard=True
OutputFileAsFullpath=dummy.png
OutputFileJpegQuality=80
OutputFilePromptQuality=False
OutputFileIncrementingNumber=1
OutputPrintPromptOptions=True
OutputPrintAllowRotate=False
OutputPrintAllowEnlarge=False
OutputPrintAllowShrink=True
OutputPrintCenter=True
OutputPrintInverted=False
OutputPrintGrayscale=False
OutputPrintMonochrome=False
OutputPrintMonochromeThreshold=127
OutputPrintFooter=True
OutputPrintFooterPattern=${capturetime:d"D"} ${capturetime:d"T"} - ${title}
NotificationSound=default
UseProxy=True
IECapture=True
IEFieldCapture=False
WindowClassesToCheckForIE=AfxFrameOrView70,IMWindowClass
AutoCropDifference=10
IncludePlugins=
ExcludePlugins=
ExcludeDestinations=
UpdateCheckInterval=1
LastUpdateCheck=
DisableSettings=False
DisableQuickSettings=False
DisableTrayicon=False
HideExpertSettings=False
ThumnailPreview=True
NoGDICaptureForProduct=intellij idea
NoDWMCaptureForProduct=citrix ica client
OptimizeForRDP=False
MinimizeWorkingSetSize=False
WindowCaptureRemoveCorners=True
CheckForUnstable=False
ActiveTitleFixes=Firefox,IE,Chrome
TitleFixMatcher.Firefox= - Mozilla Firefox.*
TitleFixMatcher.IE= - (Microsoft|Windows) Internet Explorer.*
TitleFixMatcher.Chrome= - Google Chrome.*
TitleFixReplacer.Firefox=
TitleFixReplacer.IE=
TitleFixReplacer.Chrome=
EnableSpecialDIBClipboardReader=True
WindowCornerCutShape=5,3,2,1,1
LeftClickAction=SHOW_CONTEXT_MENU
DoubleClickAction=OPEN_LAST_IN_EXPLORER
ZoomerEnabled=True
ZoomerOpacity=1
MaxMenuItemLength=25
MailApiTo=
MailApiCC=
MailApiBCC=
OptimizePNGCommand=
OptimizePNGCommandArguments="{0}"
LastSaveWithVersion=1.2.4.10
ProcessEXIFOrientation=True
LastCapturedRegion=0, 0, 0, 0
WebRequestTimeout=10
WebRequestReadWriteTimeout=100
IconSize=16, 16

Environment

Windows 7

Activity

Show:
Robin Krom
August 1, 2017, 1:19 PM

You are trying to start a very old Greenshot, which we cannot support. I don't even know anymore from when this version was... As far as I know, this issue has been fixed a long time ago.

Please update and see if the problem is still there.
For the most recent download, see: http://getgreenshot.org/

P.S.
The problem might also be related to missing access rights... where we cannot really help much, as this is propably related to a "hardened" (and certainly uncommon) Windows installation.

You also know that Windows 7 is only supported by Microsoft if you have extended support (paid)?
https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet

We do try to keep Greenshot working on Windows 7 a bit longer, but this is not really easy... and this might not be much longer. This would cost us money and time, which we as free open source developers don't have.

Robin Krom
August 1, 2017, 1:22 PM

FYI: Greenshot 1.2.4 was made at the end of 2014 / start of 2015

Assignee

Unassigned

Reporter

Glen Ragland

Affects versions

None

Components

None

Priority

Major

Labels

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