Capture Region - Black Screen, only Crosshairs Visible

Description

Was using Greenshot 1.0.6 when issue was encountered. Updated to 1.1.5 build 2643
and problem persists. When using "capture region" from the system tray,
screen turns black. Can only see crosshairs. Can still select an capture
screen, but resulting screen grab is black. Tried rebooting PC and no luck.
Windows 7 Pro SP1

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Activity

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Jens Klingen
October 24, 2013, 5:53 PM

Hi Miles,

Does this happen always or just sometimes? Is the windows user running the Greenshot process the same as the one you are trying to take the screenshot with? This might be a permission problem.
Or maybe there is something special about your monitor setup, which causes Greenshot not to recognize the coordinates correctly?

The log file might have some helpful information for us. Could you please [have a look into the log](http://getgreenshot.org/faq/where-can-i-find-greenshots-log-file/) and upload it, or (if it is too large) a relevant portion of it?

Thanks and best regards,
Jens

Miles
October 24, 2013, 9:42 PM

Hi Jens -

Thanks for the quick reply. I am actually just an end user with only
enough technical experience to be dangerous but I think I have what you
are looking for.

Greenshot worked for a few months, and then all of a sudden I was ony able
to see crosshairs against a black screen. I had no system changes that I
was aware of that caused this. Even updating to the newest version of
Greenshot did not fix. Rebooting before and after the update didn't work
either. A few days later, unexpectedly, it worked again and has been fine
since.

I do use a two monitor setup. I am attaching the log for you as well.

For now, I don't require any help as Greenshot is working again. But I am
happy to help you if this improves the product.

Thanks again,
Miles

On Thu, Oct 24, 2013 at 12:54 PM, Jens Klingen <jklingen@users.sf.net>wrote:

> Hi Miles,
>
> Does this happen always or just sometimes? Is the windows user running the
> Greenshot process the same as the one you are trying to take the screenshot
> with? This might be a permission problem.
> Or maybe there is something special about your monitor setup, which causes
> Greenshot not to recognize the coordinates correctly?
>
> The log file might have some helpful information for us. Could you please have
> a look into the log<http://getgreenshot.org/faq/where-can-i-find-greenshots-log-file/>and upload it, or (if it is too large) a relevant portion of it?
>
> Thanks and best regards,
> Jens
> ------------------------------
>
> * [bugs:#1562] <http://sourceforge.net/p/greenshot/bugs/1562/> Capture
> Region - Black Screen, only Crosshairs Visible*
>
> Status: open
> Created: Mon Oct 21, 2013 06:38 PM UTC by Miles
> Last Updated: Mon Oct 21, 2013 06:38 PM UTC
> Owner: nobody
>
> Was using Greenshot 1.0.6 when issue was encountered. Updated to 1.1.5
> build 2643
> and problem persists. When using "capture region" from the system tray,
> screen turns black. Can only see crosshairs. Can still select an capture
> screen, but resulting screen grab is black. Tried rebooting PC and no luck.
> Windows 7 Pro SP1
> ------------------------------
>
> Sent from sourceforge.net because you indicated interest in
> https://sourceforge.net/p/greenshot/bugs/1562/
>
> To unsubscribe from further messages, please visit
> https://sourceforge.net/auth/subscriptions/
>

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Miles

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