Cursor offset from crosshairs when capturing image

Description

Cursor offset above actual crosshairs. Entire screen shifts down when print screen button is pushed. Using HP 2011x monitor, windows 7. See attached photo.

Environment

None

Activity

Show:
rkeys
June 26, 2013, 6:32 PM

Robin,

Multiple Monitors alignment did the trick. I had the top edge of monitor #2 lower than the top edge of monitor 1 and the cursor was offset by that much. I aligned the top edges of the monitors as per the snip below and it works.

Thanks,
Russ

[cid:image001.png@01CE7278.24C90980]

Russ Keys | Construction Administrator

From: Robin Krom apex75@users.sf.net
Sent: Wednesday, June 26, 2013 2:11 PM
To: [greenshot:bugs]
Subject: [greenshot:bugs] #1530 Cursor offset from crosshairs when capturing image

Hi,

Thanks for reporting this! It looks a bit like a bug we had in an older version, when you changed the DPI settings in Windows the capture was blown up. Please check what version you are using, I see the download of 1.1.5 but did you install this?

Also do check your DPI settings in the desktop settings, maybe have a try to see if setting these back fixes the issue?

Are you using multiple monitors? If so, please check the "alignment", we had some issues with that... Should also be fixed, but somethings bugs return

What about other applications, do you use desktop managers or other screenshot applications? Maybe something is causing issues together with Greenshot.

Best wishes,
Robin

________________________________

[bugs:#1530]<http://sourceforge.net/p/greenshot/bugs/1530/> Cursor offset from crosshairs when capturing image

Status: open
Created: Wed Jun 26, 2013 02:36 PM UTC by rkeys
Last Updated: Wed Jun 26, 2013 02:36 PM UTC
Owner: nobody

Cursor offset above actual crosshairs. Entire screen shifts down when print screen button is pushed. Using HP 2011x monitor, windows 7. See attached photo.

________________________________

Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/greenshot/bugs/1530/

To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/

Robin Krom
June 26, 2013, 6:45 PM

Hi Russ,

Good to hear, but this should actually have worked...
You are using 1.1.5?

Somehow the image wasn't attached, probably the email/tracker integration doesn't work. I might want to try to reproduce this issue, so I can make sure this doesn't happen again.

Best wishes,
Robin

rkeys
June 26, 2013, 6:55 PM

I am using 1.1.5.

I used Greenshot to capture images and I've attached the images as files.

With my old setup which worked perfectly, I had a Dell 1908FP on the left and a laptop on the right.

With the new computer setup I've got two different size monitors side by side. I have an HP 2011x (#2) on the left and a Dell 1908FP (#1) on the right.

I've always assumed that as long as monitor 2 was on the left and monitor 1 was on the right that was all you needed.

I found out that with two different monitor sizes the top edges have to be aligned. I experimented around and found that if I moved monitor 2 down, the offset would be created. The further down I moved it, the further the offset.

Hope this helps.

Russ Keys | Construction Administrator

From: Robin Krom apex75@users.sf.net
Sent: Wednesday, June 26, 2013 2:45 PM
To: [greenshot:bugs]
Subject: [greenshot:bugs] #1530 Cursor offset from crosshairs when capturing image

Hi Russ,

Good to hear, but this should actually have worked...
You are using 1.1.5?

Somehow the image wasn't attached, probably the email/tracker integration doesn't work. I might want to try to reproduce this issue, so I can make sure this doesn't happen again.

Best wishes,
Robin

________________________________

[bugs:#1530]<http://sourceforge.net/p/greenshot/bugs/1530/> Cursor offset from crosshairs when capturing image

Status: open
Created: Wed Jun 26, 2013 02:36 PM UTC by rkeys
Last Updated: Wed Jun 26, 2013 08:10 PM UTC
Owner: nobody

Cursor offset above actual crosshairs. Entire screen shifts down when print screen button is pushed. Using HP 2011x monitor, windows 7. See attached photo.

________________________________

Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/greenshot/bugs/1530/

To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/

Jens Klingen
June 28, 2013, 3:23 PM

Hi Russ,

That's really strange, I tried all variations with my two monitor setup on Win7 64bit, but I could not reproduce the problem. No matter which monitor is left or right or in which direction I shift one of them, the crosshair is always perfectly aligned with the cursor.

Might there be any other software invoved? E.g. a desktop manager as Robin has suggested? Or a tool taking control of the window position of other applications, maybe in order to bring them back onto the screen (if they are partly outside)?

Thanks a lot, best regards,
Jens

rkeys
June 28, 2013, 3:43 PM

Jens,

I installed a new graphics card today (NVIDIA GEFORCE GT 630) and cannot duplicate the issue.

Old video card was an NVIDIA QUADRO 600 S/N 0324111039206. I could demonstrate the issue all day long with that. I had closed all the programs on the computer to eliminate another program taking control but the problem was still there. I had updated the driver for the video card as well.

A real head scratcher for us as well.

Russ Keys | Construction Administrator

From: Jens Klingen jklingen@users.sf.net
Sent: Friday, June 28, 2013 11:24 AM
To: [greenshot:bugs]
Subject: [greenshot:bugs] #1530 Cursor offset from crosshairs when capturing image

Hi Russ,

That's really strange, I tried all variations with my two monitor setup on Win7 64bit, but I could not reproduce the problem. No matter which monitor is left or right or in which direction I shift one of them, the crosshair is always perfectly aligned with the cursor.

Might there be any other software invoved? E.g. a desktop manager as Robin has suggested? Or a tool taking control of the window position of other applications, maybe in order to bring them back onto the screen (if they are partly outside)?

Thanks a lot, best regards,
Jens

________________________________

[bugs:#1530]<http://sourceforge.net/p/greenshot/bugs/1530/> Cursor offset from crosshairs when capturing image

Status: open
Created: Wed Jun 26, 2013 02:36 PM UTC by rkeys
Last Updated: Wed Jun 26, 2013 08:45 PM UTC
Owner: nobody

Cursor offset above actual crosshairs. Entire screen shifts down when print screen button is pushed. Using HP 2011x monitor, windows 7. See attached photo.

________________________________

Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/greenshot/bugs/1530/

To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/

Assignee

Unassigned

Reporter

rkeys

Affects versions

None

Components

None

Priority

Labels

None
Configure